Shipping policy

Last updated: July 2026

1. Fulfilment
All orders are fulfilled and shipped from Germany within 1–2 business days of payment confirmation. Orders placed on weekends or public holidays are processed on the next business day.

2. Where we ship
We currently ship to Germany, all EU member states, Canada, and Australia. Orders to Canada and Australia have a 2-bottle minimum.

3. Shipping rates & delivery times
Delivery estimates run from dispatch, not from order placement.

  • Germany — Free · estimated 1–3 business days
  • European Union (incl. Ireland) — Free · estimated 3–6 business days
  • Canada & Australia — Standard (untracked): Free · Tracked & insured: €5.95 (shown in your local currency at checkout) · estimated 7–15 business days

Prices for Germany and the EU include applicable VAT. For Canada and Australia, prices exclude German VAT; any local import taxes are the customer's responsibility (see section 5).

4. Carriers
Germany and EU orders ship via DHL. Canada and Australia orders ship via Deutsche Post / DHL Warenpost International, with an optional tracked & insured upgrade.

5. Customs & import taxes
Orders to Canada and Australia ship DAP (Delivered At Place): you are the importer of record.

  • Australia: no additional charges on delivery for standard orders.
  • Canada: your order may be subject to GST/HST and a small Canada Post handling fee (typically CAD 10–20), collected on delivery. These charges are set by your government, not by us.

If import charges are left unpaid, or a parcel is refused, and it is returned or destroyed as a result, any resulting costs are the customer's responsibility.

6. Tracking
Tracked orders receive a shipping-confirmation email with a tracking number. Free standard (untracked) orders to Canada and Australia receive a dispatch confirmation but no live tracking — we recommend the tracked option for full visibility.

7. Delays
Delivery times are estimates and not guaranteed. Delays may occur due to carrier disruption, customs processing, or force majeure. We are not liable for delays outside our control. Your statutory consumer rights are unaffected.

8. Lost shipments
If your order hasn't arrived within a reasonable time beyond the estimate: for tracked orders we'll investigate with the carrier and reship or refund as appropriate. For EU orders, risk of loss remains with us until the goods are delivered to you, so your statutory rights are fully protected regardless of shipping method.

9. Failed deliveries & incorrect addresses
Please ensure your shipping address is correct at checkout. If a delivery fails and the parcel is returned to us (incorrect address, unclaimed, or refused import charges), we'll contact you to arrange reshipment; additional shipping costs may apply.

10. Returns & withdrawal
For returns, cancellations, and (for EU customers) your statutory right of withdrawal, see our Returns & Refund Policy.